Purchase Return Policy

We take pride in our products and services and we hope that you love them as much as we do! In the event you are not 100% satisfied with your purchase you may choose to return it to us. You can try our mobile devices (such as Phones, Tablets, and MiFi's) for 14 days after it is activated. Simplify contact us within 14 days and we will deactivate your service, accessories may be returned to us within 14 days of purchase.

Restocking Fee

  • Phones/BoomBox will have a $35 restocking fee
  • MiFi's will have a $35 restocking fee
  • Tablets will have a 15% restocking fee

If your product return qualifies for a refund under the BOOM! Satisfaction Guarantee, you will receive the amount you paid for the product plus any taxes and surcharges. Your refund may exclude any instant discounts received at purchase or charges for shipping or deposit.

For cash purchases in a BOOM! retail store, we will refund in cash up to $175 (subject to available cash in store). For refunds greater than $175, we will issue a check within 14 business days.

If you paid by check, we will issue a check within 14 business days after your check clears.

If your account was billed, we'll credit the amount back to that account within 10 business days from receipt of the product at our warehouse. The device credit will appear on your next one to two billing statements based on the timing of your billing cycle.

Prepaid Activation policy

All services must be activated within 90 days of purchase. If service is cancelled, there is no prorated amount refunded on unused portions. 

Please review our Terms & Conditions to learn more about cancellation/termination of BOOM Mobile services